General terms and conditions

  • Shipping costs

  • National Returns

  • International Returns

  • Refunds

  • Payment methods

This document sets out the general conditions of the contractual relationship that has as its object the purchase and sale of products offered from this Website, and owned and owned by PAIR OF SHOES, SL, (hereinafter, "PAIR OF SHOES") domiciled in the en Plaza universidad 8, entlo 2,  CP: 08007 –Barcelona, with NIF: ESB62085477 registered in the Mercantile Register of Barcelona, volume: 32093 - folio: 109- sheet: B- Or legal entities (hereinafter referred to as "CONTRACTING PARTY") that express their willingness to purchase such products through the request made via the Internet through that website.

These requests from users constitute the particular conditions associated with these general conditions that the CONTRACTOR must necessarily accept telematically prior to the purchase of the product. The CONTRACTING PARTY is exposed through this same website the present conditions, to read, print, archive and accept. The present general conditions attached to the request of the concrete products made by the CONTRACTOR imply the formalization of the contract of sale between the SERVICE PROVIDER and the CONTRACTOR who claims to have read, understood and accepted the present conditions. The CONTRACTING PARTY can always consult these general conditions through this website.


By the present General Conditions, PAIR OF SHOES undertakes to deliver to the CONTRACTOR the products that it has requested through the Web site in exchange for a certain price.

By purchasing the products available on this website, the CONTRACTOR declares:

a) Who is a person of legal age and capable of hiring.

b) You have read, understand and accept these General Conditions of Contract.


PAIR OF SHOES reserves the right to modify these General Conditions at any time, without prior notification to the CONTRACTING PARTY, which in any case is responsible for reviewing them as a prerequisite to the acquisition of any available product Through this Website. In any case, the General Conditions that are exposed in the Web Page at the moment the CONTRACTOR will acquire the corresponding products will be considered as valid and applicable.

Purchase Conditions


3.1. Delivery of the product .- PAIR OF SHOES undertakes to deliver the product in perfect condition at the address that the CONTRACTING PARTY indicates in the order form that includes the particular conditions that are attached to the Present General Conditions. PAIR OF SHOES shall not be liable for errors caused in the delivery when the data entered by the CONTRACTING PARTY in the order form does not conform to reality or have been omitted.

3.1.1. In case of lack of availability of the requested product, PAIR OF SHOES will inform this to the CONTRACTING PARTY and the expected delay will be communicated by electronic mail or at the telephone number provided by the CONTRACTOR. Then PAIR OF SHOES may give the option to the CONTRACTING PARTY to cancel your order or purchase an alternative item that you may have been offered. In case of no response, it will be understood that the CONTRACTING PARTY wishes to wait for the given term. In case of inability to supply the requested product, either due to lack of supply of suppliers of PAIR OF SHOES or for any other reason, this will also be reported to the CONTRACTING PARTY and will proceed to cancel your order without penalty, PAIR OF SHOES committing to the full return of the purchase amount within a maximum period of 14 days, unless special conditions are identified, where applicable, on the product's own sheet.

3.1.2. Domestic and international shipping: Certain shipping costs will be borne by the purchaser at the national level and always at the international level. In each purchase order placed, this website will inform you of the corresponding shipping costs. The following link provides information on shipping costs and estimated delivery time. 


Shipments to the  Countries Outside the Eurpean Union, are subject to customs duties and own taxes, which will be collected at the time of receipt by the customs authorities. The transport company.

PAIR OF SHOES does not take care of the expenses derived from own taxes of the country or zone of shipment, as well as customs taxes. Check with your Customs office on import duties and taxes.

3.2. Responsibility of PAIR OF SHOES .- In no case will you be responsible in relation to:

3.2.1. Errors, delays in access by the CONTRACTING PARTY when entering your data in the order form, slow or impossible to receive by the recipients of the order confirmation or any anomaly in prices or any other variable that may arise when these incidents are Due to problems in the Internet network, causes of a fortuitous event or force majeure and any other contingencies unforeseeable outside the good faith of the company. In any case, PAIR OF SHOES undertakes as much as possible to solve any problems that may arise and to offer all necessary support to the CONTRACTOR to arrive at a quick and satisfactory resolution of the incident. In case of anomalies in prices (zero euros price) due to those previously mentioned causes,  PAIR OF SHOES reserves the right to cancel the order, refunding the shipment cost to the CONTRACTOR.

3.2.2. Of the errors or damages caused by a use of inefficient and bad faith service by the CONTRACTOR.

3.2.3. Non-operability or problems in the e-mail address provided by the CONTRACTOR to send the order confirmation.

3.3 Guarantees:

3.3.1. PAIR OF SHOES guarantees that all products available for sale on the website comply with international and Community standards applicable to product safety.

3.3.2. The guarantee applies as long as the product delivered to the CONTRACTOR is used under normal conditions of use, such as those described in the information made available to the CONTRACTING PARTY. In no case is it guaranteed that the Product supplied will be able to respond to a particular end-user problem.

3.3.3. PAIR OF SHOES is not obliged to indemnify the CONTRACTING PARTY or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by persons, damages to goods outside the product, loss of profit or loss of profit, damages arising Or resulting from deterioration, or loss of data recorded by the end user.

3.3.4. If the product has an alleged defect or manufacturing defect, please let us know. PAIR OF SHOES will act in accordance with the mandatory warranty regulations.

Return and withdrawal conditions


3.3.5. The CONTRACTOR has the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days after the day on which the CUSTOMER or a third party indicated by the CUSTOMER, other than the carrier, acquires physical possession of the goods. You must in any case deliver the goods to us within 14 days of confirmation of shipment, if they have already been delivered.

If you have already paid for the goods, you will receive a refund including the standard delivery costs and excluding the costs of returning the goods, if such return costs have been incurred.

If you decide to keep any items and only partially cancel your order, the delivery costs will not be refunded. You can find the complete Return Policy in our FAQ'S.

3.3.6. To exercise the right of withdrawal, the CUSTOMER must notify the SERVICE PROVIDER of his decision to withdraw from the Contract by means of an unequivocal statement, preferably by email to within a period not exceeding 14 calendar days from receipt, providing the following data:

Order number:
Name and Surname:
Model to be returned or changed: (in case of more than one model)

PAIR OF SHOES will inform you without delay on a durable medium (e.g. by email) of the receipt of such withdrawal and the subsequent confirmation of the collection of the product (at the address and time indicated) through an external transport service for its return to our warehouse.

The transport costs generated by the return of the product (within the withdrawal period) will be borne by PAIR OF SHOES, provided that there is no difficulty on the part of the CONTRACTOR to facilitate the delivery of the product to the relevant transport service.

For a change of size or color, the process to follow will be to proceed with the return of the model initially purchased, and place a new order through the online store.

In case of impossibility on the part of the CONTRACTOR to facilitate the delivery of the product to the transport service for its return in the different attempts that the transport service offers, the CONTRACTOR will be in charge of returning the product to our warehouse (two options):

(a) Send the product with the transport service of your choice, to our warehouse in SAX-Alicante, to the following address:

(PHONE: 966 967 113)

b) Contact the customer service department via e-mail at  and request another pick-up attempt, the cost of which will be deducted from the refund (8 euros).

The CONTRACTOR shall deliver to PAIR OF SHOES, or to the relevant transport service, the goods directly, without any undue delay. Please return the item at the latest within 14 calendar days from the date on which you inform PAIR OF SHOES of your decision to withdraw from the Contract.

The Contracting Party shall be solely liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functionality of the goods. 

Our commercial guarantee will not affect the rights recognized by the legislation in force.


You will be able to return your order from the date it was placed up to 30 days after you have received the ordered items.

PAIR OF SHOES will proceed to make the corresponding refund once it has received the product at its headquarters and checked the integrity and condition of the goods, except for shipping costs, without undue delay and, in any case, no later than 14 calendar days from the date on which we receive in our warehouse and we are sure of its complete integrity and good condition.

To make the return, click here to access the FAQ


In order to exercise the right of withdrawal, the CUSTOMER must notify PAIR OF SHOES of his decision to withdraw from the Contract by means of an unequivocal statement, which may be made by e-mail to , within a period of no more than 14 calendar days from the date of receipt, providing the following information:

Order number:
Name and Surname:
Model to be returned or changed: (in case of more than one model)

PAIR OF SHOES will notify you, on a durable medium (eg by e-mail), of the withdrawal, and how to return it to your warehouse at SAX, Alicante.
Returns from countries outside the European Union must carry the invoice specifying that it is a return, without commercial value.

The CONTRACTOR must assume the direct cost of returning the goods to their origin, taking care of the integrity of these until their arrival at the plant in SAX, Alicante.

To do this, you must send the product choosing the CONTRACTOR the transport company that best It is convenient for the shipment to the central store of PAIR OF SHOES, at the following address:

TELÉFONO: 93 2640058

The CONTRACTOR shall deliver PAIR OF SHOES, or the relevant transport service, directly the goods, without undue delay, within 14 calendar days from the date on which you notify PAIR OF SHOES of your decision to terminate the Agreement.

Any problem or anomaly during the shipment must be notified to PAIR OF SHOES, as well as withholding at any customs or border or inability to deliver by Part of the CONTRACTOR.

PAIR OF SHOES is committed to helping the correct development of the shipments from any country by the CONTRACTING PARTY, but is not responsible for the Loss or theft of these during the process, falling that responsibility on the CONTRACTOR.


PAIR OF SHOES will proceed to make the payment once you have received the product at your branch in Sax, Alicante, and checked the integrity and condition of the Goods.

This repayment will be made using the same payment method used by the CONTRACTOR for the initial transaction, unless the CONTRACTING PARTY has explicitly stated otherwise; In any case, PAIR OF SHOES will not incur any extra expenses as a result of the refund.

In case of withdrawal by the CONTRACTING PARTY, all payments made (excluding shipping) will be refunded, without undue delay and in any case no later than 14 Natural days from the date on which we are informed of the receipt of the product in our warehouse and of its complete integrity and good condition.

Only the CONTRACTING PARTY will be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The right of withdrawal recognized in this clause is understood without prejudice to the exceptions to it that the legislation itself sets. By way of illustration and not exhaustive, this right can not be exercised in relation to goods that, by their nature, can not be returned or can deteriorate or expire quickly, including expressly, products that have been customized at the request of the consumer as well as those Susceptible of copy and that have been deprecintados by the CONTRACTOR.


5.1. The CONTRACTOR undertakes to pay in advance the amount for the Product actually requested in the following amount and form:

5.1.1. Amount.- The remuneration for the Product actually requested by the CONTRACTING PARTY will be the one indicated on the web page and the one that appears in the specific request of the CONTRACTING PARTY at each moment, requests that will constitute the particular conditions of the concrete request. The prices of the products that appear on the website include VAT, the amount of which will be calculated at the time of ordering, as appropriate.

At the price listed on the website for each of the products offered will have to add the relevant shipping costs. PAIR OF SHOES, is obliged to inform the CONTRACTING PARTY of the cost of the shipping costs, prior to formalizing the purchase itself and in the confirmation email of the same.

5.1.2. Forms of payment.- The CONTRACTOR shall pay the amount corresponding to his order by:

Credit Card: by entering your data into the existing virtual POS in the website. By accepting this means of payment, the CONTRACTOR confirms to be authorized to use the card used for this purpose, being the owner of the same. Card payments are subject to the provisions of Law 16/2009, of 13 November, on payment services, especially for payment orders and conditions for revocation.
Bank transfer: Only usable with our prior knowledge and for the impossibility of managing the purchase through the other forms of payment. In this case of payment by bank transfer, the order will not be considered made nor consolidated, until the receipt of the transfer is verified for the amount of the purchase.
5.2. Responsibility of the CONTRACTOR .- In any case, it will be the CONTRACTOR's responsibility:

5.2.1. The CONTRACTING PARTY assumes all risks of deterioration, damage, loss and loss of the Products from the moment they have been made available by the third party who, on behalf of PAIR OF SHOES, performs the delivery of the requested products.

5.2.2. The CONTRACTING PARTY undertakes to verify the good condition of the Product to the third party who, on behalf of PAIR OF SHOES, make the delivery of the requested Product, indicating at the same moment any anomaly that could detect in the packaging.

If, after reviewing the content, the CONTRACTING PARTY detects any incidents such as, blow, breakage or any damage caused by the shipment, it undertakes to notify PAIR OF SHOES within a term not exceeding 24 Hours after receipt of the product.


PAIR OF SHOES in no case will be responsible for:

6.1.1.- Failures and incidents that could occur in communications, deletion or incomplete transmissions so that the services of the website are not guaranteed to be constantly operative.

6.1.2.- From the production of any type of damage that the CONTRACTING PARTY or third parties could cause on the website.

6.2.- PAIR OF SHOES reserves the right to suspend access without prior notice in a discretionary manner and with a definitive or temporary nature until the assurance of the effective responsibility of any damages that may occur.

In addition, PAIR OF SHOES will collaborate and notify the competent authority of these incidents when it is aware that the damage caused constitutes any type of illegal activity


PAIR OF SHOES informs that the own contents, programming and design of the web page are fully protected by copyright, being prohibited any reproduction, communication, distribution and transformation of said protected elements Except with the express consent of PAIR OF SHOES. The brands of the products that PAIR OF SHOES sells through the Web page belong to their rightful owners. PAIR OF SHOES can establish links or hyperlinks to articles or information of third parties always citing the source. The legitimate owner of the copyright of this information thus included, may request at any time the elimination of such references.


These general conditions are governed by Spanish law. In order to determine the place of conclusion of the sale to which the present General Conditions are subject, the provisions of article 29 of Law 34/2002, of July 11, on services of the information society and Of e-commerce.


In case any clause in these General Conditions is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions. PAIR OF SHOES may not exercise any of the rights and faculties conferred in this document which shall not imply in any case the waiver thereof unless expressly acknowledged by PAIR OF SHOES.


As a consumer, if you have complaints or claims you can send them to the following email address: In addition, in the event that you have purchased an item online through our website and you consider that your rights have been violated, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform you that you have the right to go to an alternative dispute resolution procedure online in consumer matters. You will be able to request such procedure on the platform that you will find at the following address: