General condictions of purchase



Vialis online store offers 24 hour care, every day of the year where you can buy brand items from the comfort of your computer. Our online store service is available for Spain and Andorra and is now expanded to the following countries:


Argentina       Czech Republic       Estonia          Hungary       Nicaragua         Puerto Rico 

 Austria              Chile               Finland            Italy          Norway         United Kingdom

Belgium              Colombia                France              Ireland            Panama              United States  

 Bolivia           Costa Rica          Greece           Latvia          Paraguai            Slovenia

 Brazil             Denmark         Guatemala      Luxemburg        Peru               Slovakia

Bulgaria           Ecuador           Germany          Mexico          Poland              Sweden

Canada          El Salvador         Honduras      Netherlands       Portugal          Switzerland 

Below we detail the general conditions governing the purchase of our products through and

Use of this site establishes the acceptance of these General Conditions of Purchase. We recommend, therefore, that you read these terms and conditions before buying as by purchasing Vialis products on the website you accept these Terms and Conditions of Sale:


1. Your account

You are responsible for maintaining the confidentiality of your account and password and, therefore restricting access to your computer to avoid unauthorized access of your account. You agree to accept responsibility for all activities that occur under your account or password. You must take the necessary measures to ensure that the password is confidential and you must inform us immediately if you think the password is being used without authorization.

Please make sure that the data you provide is correct and complete and notify us immediately of any change in the information provided during registration.

Pair Of Shoes, SL reserves the right to deny access to the website, terminate accounts, remove or edit content, or cancel orders at their discretion. If we cancel an order, it will be without charge to you.


2. Privacy of information

Please read our Privacy Policy which apart from protecting your visits to our website will explain how Pair Of Shoes SL will use your information.

3. Contract

Products offered on the website are intended for private use. Therefore, your purchase is subject to the conditions relating to this contract of sale. The contract of sale is considered fixed from when the client issues express confirmation of an order, for which they will first need to accept the conditions indicated. This agreement is covered by the legal framework established by the Civil Code, Law 7/1998 of Conditions of Contract and Law 7/1996 on the Regulation of Retail Trade. Meanwhile, the consumer has all the guarantees for their protection in Law 26/1984 for the Protection of Consumers and Users and Law 23/2003 on Guarantees in the Sale of Consumer Goods.

Furthermore, this contract is within the general framework for electronic commerce established by Law 34/2002 of Services of the Information Society and Electronic Commerce. Similarly, the data provided by the customer during the checkout process will receive the treatment prescribed in Law 15/1999 on Protection of Personal Data.

Having identified the seller and the object of sale in the current catalogue on the website and with reference to information on features and price of each item in its corresponding file, this agreement is held pursuant to the following conditions:

This contract is made and binds the parties to the obligation to supply goods by the seller and the payment of the price set by the buyer at the time of acceptance.

When we receive your order to buy a product from the website, you will receive an email confirming receipt of your order.

The full payment of the price of the products listed in the file for each item will be made in the manner indicated below:

Payment by credit or debit card or via PayPal. The customer can choose to pay by credit or debit card so that the operation will be confirmed at the time the order is placed. The payments made shall be transmitted to the BBVA bank, which is responsible for supplying the respective remote electronic payment service with no third party having access to it. Data from the credit card is directly entered onto the bank's secure website in SSL encrypted form without any of this information being recorded on our servers. As they are not stored, the bank details for each user will be required for any new order.

Regarding the right to return see our Returns Policy .



4. Deliveries

*** Because of the shifting of the warehouse, delivery times will be affected the days between January the 4th and the 15th, reaching a maximum deadline of 15 business days.***

All orders confirmed at our online store are sent within approximately 1 to 5 business days depending on the destination (for more information see FAQs) by one of our courier services. As soon as your order leaves our warehouse, we will send you a confirmation email. In order to optimize the delivery, you should state an address where the order can be delivered within normal working hours.

The courier shall deliver the order during business hours. If delivery cannot be made after two attempts then our courier shall notify of this impossibility due to the absence of the recipient and leave a note for you to collect your package from the corresponding offices: the package will be held for 15 days. After this time the package will be returned to our warehouse and we will send you an email to let you know.

The Vialis online shop does not deliver to PO boxes. Please provide all details required for delivery to your shipping address. Having the complete information allows us to deliver your order on time.

All products purchased from the website are made pursuant to a shipment contract. This means that the risk of loss of these products falls upon our delivery to the carrier. As soon as you receive the second email confirming your order has left our warehouse, you can check the status of your order through the tracking number that we have sent you, or you can contact our customer care department Note that during exceptional periods (e.g. Christmas) or during bad weather you should wait an extra day before making a query.

Our Online Vialis shop will not be held responsible for the breach of contract in the event of stock shortage or product unavailability, force majeure, interruption of activity or total or partial strike, particularly in postal services, transportation or communications, flood or fire.

If for reasons of force majeure the order cannot be delivered, we will refund the full purchase amount.

If an unjustified breach occurs lasting more than 20 days after the scheduled date of delivery the client may request the cancellation of the contract, the subsequent cancellation of the order and the return of the money paid. Delay in delivery times will not be considered a breach if attributable to you as the customer, your own will or due to the impossibility of reaching you and contacting you via the information provided by you.



5. Pricing policy

Pair of Shoes, SL reserves the right to change the price of products and services offered via the website or To ensure accuracy and safety in the price of the products, the advertising prices at the time of placing the order shall be considered as those in force.


In case that due to some programming errors outside the company, the prices do not appear correctly, Pair of Shoes is granted the possibility of canceling the order while waiting to correct the erroneous prices.

Andorra and Spain
The product prices are in EUROS and include applicable taxes according to Spanish law. The final purchase summary shows the final price or value thereof and indicates the amount of the determined product price and the amount for value added tax, if applicable. The prices shown may be revised and modified at any time by Pair Of Shoes, SL.

For the Canary Islands, Ceuta, Melilla and Andorra the final summary will show the purchase price for the product without VAT and without customs duties or import taxes.


Other Countries

The international Tariff is in EUROS excluding any applicable taxes.

The prices shown may be revised and modified at any time by Pair Of Shoes, SL.


6. Delivery costs

Andorra and Spain
In the case of returning goods as stated in Article 44 of the Law on Retail Regulation, delivery costs are paid by the customer.


Other countries

Destiny                                                                                                     Delivery Charge


Portugal                                                                                                              Free  


Czech Republic, Austria, Belgium, Denmark, France, 

Germany, Italy, Luxemburg, Netherlands, Poland                                         9, 00€

Switzerland and United Kingdom       


Bulgaria, Estonia, Hungary, Finland, Greece, Ireland,

Latvia, Lithuania, Norway, Sweden,

Slovakia, and Slovenia                                                                                    18, 00€      


Canada and United States                                                                                23,00€ 


Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica,

Ecuador, El Salvador, Guatemala, Honduras, Mexico,                                   30,00€

Nicaragua, Panama, Paraguay, Peru, Puerto Rico,

Dominican Republic, Uruguay and Venezuela



In the case of returning goods as stated in Article 44 of the Law on Retail Regulation, delivery costs are paid entirely by the customer.


7. Customs

For deliveries to countries subject to import duties and taxes which are levied once the package reaches the specified destination, and any additional charges relating to customs clearance must be borne by the customer as Pair Of Shoes, SL has no control over these charges.

Customs policies vary widely from country to country so you should contact your local Customs Office for more information. Also note that when ordering from the website you are considered the importer for the record and must comply with all laws and regulations of the country where the goods are received.



8. Product guarantees

Products purchased from our online store maintain the same guarantees as those bought in our shops and other outlets. That is, a quality guarantee against defects in workmanship and materials used in branded products (this is not a guarantee against wear and tear) for a period of two years from the date of purchase. (Article 9 of Law 23/2003 Guarantee on Sale of Consumer Goods)

For any manufacturing defect, the customer recognizes both the right to replacement or free repair of the product under contract, including contract termination, if applicable. To enforce the guarantee the customer must contact Pair Of Shoes, SL by e-mail to: The costs caused by defects will be borne by Pair Of Shoes, SL. Note that this guarantee does not cover shoes for reasonable wear and tear or for tiny imperfections in appearance

**For further information see our FAQs



9. Communications

The parties signing this contract for the purpose of possible notifications in relation to it, set as the business address for Pair Of Shoes, SL that shown in the Legal Notice and as the customer's address, that provided by them in the order form. Similarly, and for any incident or breach in the sale, the parties signing this agreement submit to the courts of Barcelona.



10. Change of Service or changes in conditions

Pair Of Shoes, SL reserves the right to make changes to /, policies and these Terms and Conditions of Purchase at any time. Your use of the website and your orders will be subject to the policies and Terms and Conditions of Purchase in force at the time you use the website or order products, unless a change is required by law or government authorities to the policy or conditions (in this case, they will be applied to orders you have made previously). If any provision of these Terms and Conditions of Purchase is deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.